Delivery
Provided the item you order is in stock we aim to dispatch it to you within 2-4 working days. If we are unable to deliver within this time frame then we will contact you directly via email.
UK STANDARD DELIVERY (2-4 WORKING DAYS)
Postage for all UK orders under £75 is charged at £3.50 and will be sent via ‘Royal Mail Recorded Delivery’.
Please note that all deliveries need to be signed for. If there is no one available to sign for your delivery then Royal Mail will leave a card with details of how to arrange a re-delivery or where to collect your package.
Please note Royal Mail only holds parcels for a limited number of days. Min & Me are not responsible for parcels that are not collected in time. Should the parcel need to be sent again, the new postage charge will fall upon the customer, not Min & Me.
Unfortunately we are unable to offer International Delivery at this time.
Returns
While we are sorry to hear the product doesn’t suit your needs we are happy to provide a full refund for purchases returned within 14 days of delivery. Please contact us at hello@minandme.co.uk and return items to the address below.
Min & Me
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The products must be in perfect condition to receive a refund. We are unable to accept returns of products that have been worn, used or damaged and/or garment tags removed.
Please note refunds may take up to 10 working days to process.
Unless your original order qualified for free delivery and returns, the return is at your own cost.
Where your order qualified for free returns please contact us via email hello@minandme.co.uk for your returns label.
In the unlikely event you receive goods that do not match your order, or they are faulty – please contact us immediately, within 3 working days, so we can rectify the issue. You will either be given the option to have the goods replaced with those ordered (if still available) or to be refunded through the payment method used by you when purchasing the goods. Refunds or replacements will be issued upon receipt of the returned goods, minus the shipping costs.
As we have a PO Box address we can only accept returns sent via Royal Mail and will be unable to receive any returns sent by any other courier. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
Should you have any other queries relating to delivery and returns please complete the form below.